Consumer identity typically focuses on the relationship between an individual and an organization. B2B identity introduces another layer: the relationship between organizations, their members, their roles, and the resources they are permitted to access.

This module explores how SAP Customer Data Cloud supports those more complex B2B identity scenarios.

Learners move from the fundamentals of CIAM for B2B into organization management, delegated administration, authorization, and website integration.

According to the uploaded curriculum, learners should be able to implement CIAM for B2B, manage organizations and members, configure delegated administration and authorization policies, and integrate B2B identity management with external websites.

SAP describes CIAM for B2B as combining authentication and identity management with fine-grained authorization capabilities to help organizations manage partners, members, and their relationships. 

This unit introduces the specific identity challenges that arise when businesses provide digital services to other businesses.

Instead of managing only individual customers, organizations may need to manage suppliers, distributors, dealers, corporate customers, consultants, or other partners—each containing multiple users with different responsibilities.

Learners explore how CIAM for B2B helps organizations create a structured identity and access model for these relationships.

SAP's current B2B guidance emphasizes simplifying identity lifecycle management while providing partners with secure and appropriate access to products and services. 

After understanding the business context, learners take a closer look at how SAP Customer Data Cloud supports B2B scenarios.

The unit explores the relationship between authentication, customer profiles, organizations, members, and authorization.

Participants learn how standard B2B flows can support activities such as organization self-registration, member authentication, and authorization. SAP supports these user-facing flows through Screen-Sets or Web SDK methods.

This helps learners understand how the different B2B capabilities fit together before progressing into detailed organization and access management.

B2B identity begins with understanding the organization a user represents.

This unit explores how partner organizations and their members can be created and managed.

Learners develop an understanding of organization registration, membership, organizational information, and how users can participate in business relationships through the CIAM environment.

SAP's current Organization Management documentation supports scenarios including manual organization creation and self-registration, where a partner representative submits an organization for approval and can become its first member after approval.

This structure provides the foundation for applying roles, permissions, and authorization policies later in the B2B journey.

Central administrators should not necessarily have to manage every user within every partner organization.

Delegated administration allows appropriate responsibilities to be distributed to trusted administrators within partner organizations.

This unit helps learners understand how B2B organizations can manage aspects of their own user community while remaining within the governance framework established by the primary organization.

For example, delegated administrators may support activities related to members, roles, or access depending on the implementation.

The result can be a more scalable B2B identity model where partner organizations can participate in managing their own users without requiring the service provider's central administrators to handle every routine change.

Authentication answers the question:

Who is the user?

Authorization answers another important question:

What is this user allowed to do?

This unit explores how access decisions can be defined and managed for B2B users.

SAP Customer Data Cloud provides policy-based access control capabilities for controlling access to resources such as applications, site pages, and user actions. Policies can consider relevant attributes and be evaluated at runtime.

Learners develop an understanding of applications, assets, conditions, policies, and the wider authorization model needed to provide different organization members with appropriate levels of access.

The final unit brings B2B identity management into the user-facing environment.

Learners explore how organization registration, authentication, delegated administration, and authorization can become part of a partner-facing website or portal.

SAP's B2B Quick Start guidance illustrates an end-to-end flow covering activation of Organization Management, organization creation, delegated administration, and obtaining authorization decisions.

This helps learners connect the configuration concepts from previous units with the practical experience of a partner accessing digital services.

This module brings together the concepts covered throughout the learning journey and approaches SAP Customer Data Cloud from a complete implementation perspective.

Learners work through the major activities involved in implementing a CIAM solution—from regulatory alignment and site administration through schemas, customer identities, registration, authentication, consent, APIs, SDKs, SSO, Identity Exchange, and B2B capabilities.

The uploaded curriculum states that learners should be able to configure sites and schemas, manage customer identity and consent, integrate applications using APIs and SDKs, implement SSO, and configure B2B organization management and authorization.

Customer identity implementations operate at the intersection of customer experience, security, privacy, and regulatory requirements.

This unit helps learners understand where SAP Customer Data Cloud fits within the broader SAP Customer Experience landscape and why privacy considerations need to be included from the beginning of an implementation.

SAP Customer Consent is designed to help organizations manage customer privacy, preferences, and consent transparently throughout the customer lifecycle.

Learners develop the mindset needed to treat privacy and identity governance as core architecture considerations rather than final implementation tasks.

A Customer Data Cloud implementation begins with correctly configured sites and administrative controls.

This unit explores how sites are configured and administered through the SAP Customer Data Cloud Console.

Learners develop familiarity with configuration, permissions, administration, and operational tools needed to manage an implementation effectively.

The objective is to establish a controlled environment upon which registration, identity, consent, integration, and other CIAM functionality can be built.

Every organization collects different information about its customers.

This unit explores how customer data schemas are designed and configured to support business requirements.

Learners understand how profile and related data structures influence registration, identity management, integration, personalization, and downstream application use.

The emphasis is on creating a structured data model that captures information the business genuinely needs while remaining mindful of privacy and governance considerations.

This unit takes a deeper look at the customer identity lifecycle.

Learners explore how identity records can be created, viewed, updated, administered, and governed within SAP Customer Data Cloud.

SAP's Identity Access tool enables authorized personnel to work with customer account and profile information and perform administrative actions.

The unit helps learners understand that customer identity management continues long after initial registration and needs appropriate operational processes throughout the customer lifecycle.

Registration and authentication are among the most visible parts of any CIAM implementation.

This unit explores how organizations can create secure and user-friendly processes for customers to establish an identity and subsequently access digital services.

Learners consider registration flows, authentication experiences, account management, and how these capabilities connect with customer profiles and consent.

The objective is to create identity journeys that protect customer accounts without introducing unnecessary friction.

Consent management allows customers to understand and control how their information is used.

Learners explore how consent statements, privacy choices, communication preferences, and related records can be incorporated into the identity journey.

SAP Customer Data Cloud supports giving and withdrawing consent, subscription preferences, consent auditing, and integration with identity information.

This unit helps learners understand how privacy requirements can be translated into practical customer experiences and system configurations.

Enterprise identity solutions rarely operate in isolation.

This unit introduces the APIs and SDKs that allow websites, applications, and enterprise systems to interact with SAP Customer Data Cloud.

Learners develop an understanding of how programmatic interfaces can support registration, authentication, identity information, consent, and other CIAM scenarios.

The emphasis is on understanding how Customer Data Cloud can become part of a broader digital architecture rather than functioning as a standalone identity repository.

Customers often interact with several digital properties belonging to the same organization.

Requiring users to repeatedly authenticate can create unnecessary friction.

This unit introduces Single Sign-On (SSO) and helps learners understand how identity sessions can be designed to provide a more consistent experience across connected applications and sites.

Participants explore the architectural and configuration considerations required when identity needs to move securely across multiple digital properties.

Modern customer landscapes frequently require identity and profile information to move between SAP Customer Data Cloud and other systems.

This unit introduces Identity Exchange and helps learners understand its role in integration scenarios.

SAP's current documentation identifies Dataflows as its extract-transform-load capability for importing, exporting, and exchanging data with third-party platforms.

Learners develop a clearer understanding of how identity data can participate in broader customer experience and enterprise integration architectures.

This unit applies the identity concepts learned throughout the implementation module to business-to-business relationships.

Learners explore how CIAM capabilities can be extended to partner organizations and their members.

The unit reinforces organization identity, member authentication, B2B onboarding, and the additional governance requirements that arise when access needs to be controlled according to a user's organization and responsibilities.

The final unit brings B2B organization management and authorization together.

Learners explore how organizations, members, applications, resources, roles, attributes, and policies contribute to secure B2B access.

SAP's Authorization Workspace enables administrators to define and apply policies, applications, assets, and conditions for a site group.

By the end of the unit, learners should understand how identity information and business context can work together to determine what a partner user is permitted to access.

Practical Exercise Overview

Identity and access management becomes much easier to understand when learners can work directly with the system.

The source curriculum includes a preconfigured practice environment containing the data required to complete exercises from the SAP Customer Data Cloud Implementation Training course or independently experiment with Customer Data Cloud.

This hands-on environment allows learners to reinforce the implementation concepts introduced throughout the learning journey.